Help Centre

Ordering is simple and secure:

• Browse products and click "Add to Cart" on items you want
• Review your cart and click "Checkout"
• Enter your email address and shipping information (for physical products)
• Complete payment securely through Stripe
• You'll receive an instant email confirmation with your order details

Digital products are available for immediate download after purchase.

We accept all major payment methods including:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay and Google Pay
• PayPal (where available)

All transactions are processed securely through Stripe with SSL encryption.

Yes! A receipt is automatically emailed to you after every purchase. If you need a VAT invoice for business purposes, please contact support@danmackenzie.co.uk with your order number and VAT details.

If your payment is declined, please:

• Check your card details are entered correctly
• Ensure you have sufficient funds available
• Try a different payment method
• Contact your bank to authorize the transaction

If problems persist, reach out to our support team for assistance.

Absolutely. All payments are processed through PCI-DSS compliant payment gateways with industry-standard SSL encryption. We never store your complete card details on our servers.

After completing your purchase, download links appear instantly on your order confirmation page and are also sent to your email. Simply click the download button to access your files. Keep your email safe as it contains permanent access to your downloads.

Check your email inbox (and spam folder) for your order confirmation. If you still can't find it, contact support@danmackenzie.co.uk with your purchase email address and we'll resend your download links immediately.

Most products have unlimited downloads with no expiration. Some links may have security limits if shared widely. If you encounter any access issues, contact support and we'll restore your access immediately.

Each preset pack includes detailed PDF instructions and video tutorials. For step-by-step guides, visit our How It Works page which covers installation for desktop, mobile, and cloud versions of Lightroom.

We ship worldwide to all countries where postal services operate. Some remote regions may experience longer delivery times or higher shipping costs. Exact rates and estimated delivery times are shown at checkout.

You'll receive a tracking number by email as soon as your order ships. Click the tracking link to follow your package's journey. If tracking isn't available for your region, contact support with your order number for updates.

Shipping rates depend on your delivery location, package weight, and dimensions. The exact cost is calculated automatically at checkout—no hidden fees or surprises.

First, check your tracking status—delays can occur during holidays or adverse weather. If your order hasn't arrived after the estimated window, contact us immediately and we'll investigate with the carrier or arrange a replacement/refund.

Express shipping options are available at checkout where supported. Select your preferred delivery speed and the cost difference will be shown before you complete your order.

Apply through our affiliate program page. After approval, you'll receive access to your personal dashboard with unique tracking links, promotional materials, and real-time performance reports.

Commissions are paid monthly via PayPal or bank transfer once you reach the minimum threshold (typically £20 GBP or equivalent). Payment dates and methods are detailed in your affiliate dashboard.

Your affiliate portal shows real-time data including clicks, conversions, sales, and commission earnings. Access detailed reports to optimize your marketing efforts and maximize earnings.

Yes—we prohibit spam, misleading advertising, paid search on branded terms, and incentivized clicks. Full terms are available in our Affiliate Disclosure. Violations may result in account suspension.

No, guest checkout is always available. However, creating an account gives you benefits like order history tracking, faster future checkouts, and easy access to your digital downloads.

On the login page, click "Forgot Password?", enter your email address, and follow the instructions sent to your inbox to create a new secure password.

Log in to your account, go to your profile settings, update your information, and click "Save Changes". If you need assistance, email support@danmackenzie.co.uk.

If you have an account, log in and navigate to "My Orders" to see your complete purchase history, track shipments, and download receipts. Guest orders can be tracked using the link in your confirmation email.

To delete your account and data, contact support@danmackenzie.co.uk with your request. We'll process it in accordance with GDPR regulations, typically within 30 days. Note that order records may be retained for legal/tax purposes.